Frequently asked questions

These are questions that are often asked by customers. If you have a question that isn't answered here please contact us by e-mail.

Q: How do we find the driver after our flight arrival?

A: Our drivers will meet their passengers at the exit from the customs hall inside the airport terminal. Drivers will hold a sign with the passenger name written on and help with baggage. The airport can be VERY crowded at times, therefore if you cannot see your driver please call the telephone number supplied with your reservation.

Q: What happens if the flight is delayed?

A: All flight arrival times are checked with the airline. Should you arrive early or late (no matter how late!) there will still be a driver to meet you.

Q: How long will the driver wait for us to clear customs?

A: The driver will normally wait for 60 minutes before making enquiries with the airline, customs or immigration and making a paging call. Only after all this and there is no sign of the passenger will the driver leave the the airport. If you are delayed in customs or baggage for more than one hour after arrival please call our office to ensure that your driver will wait.

Q: How long is the trip between the airport & London?

A: The total trip time between airport terminal & city location takes from 25-60 minutes (Heathrow) & 50-75 minutes (Gatwick) depending on time of day and traffic conditions.

Q: Do your drivers have cellphones?

A: Yes. All our drivers carry cellphones. Customers may use these if required (subject to payment of fee).

Q: What methods of payment do you accept?

A: We accept all major credit cards.

Q: Do you offer tours/sightseeing?

A: Yes. We offer hourly/daily hire for sightseeing and allow complete flexibility to your schedule - Click here

Please go to our Airport Transfer Booking Form