TERMS & CONDITIONS
Booking Conditions and General Conditions of Carriage

A. Prices

1. Prices are based on known costs as at 1st November 2007

2. What the price includes is specifically stated in our brochures and leaflets.

3. Prices do no include fares to / from your accommodation to / from your pick up/ drop off point, drinks, snacks, optional entrance fees and personal items.

B. Bookings

1. Bookings are necessary and can be made by contacting us direct or through our booking agents.

2. A booking is accepted as confirmed when payment for each member of the party is made in full.

C. Tickets

1. You need an appropriate ticket or booking reference number to travel on Astral Travels tours.

2. Where bookings are made by telephoning direct or via the Internet, tickets will only be dispatched where requested. For Internet reservations, your email confirmation shall act as your ticket.

3. Where two or more persons are included on the same ticket or booking reference, the person purchasing the ticket or issued with a booking reference shall be deemed to do so on the basis that he acts as an agent for both or all members of the party and accepts these booking conditions on behalf of each member of the party.

4. Tickets are not transferable. They may only be used by the passenger for whom the ticket was bought.

5. Lost / stolen tickets will be replaced at the discretion of Astral Travels.

6. Children under 16 years of age are carried at the discretion of Astral Travels.

D. Cancellation of bookings and refunds

1. If you have to cancel your booking you must notify us immediately. In the event of cancellation more than 48 hours prior to due departure, a 15 percent handling charge (for administration) shall apply unless you reschedule your tour for another day.

2. Cancellation refunds cannot be made within 48 hours of due departure.

3. We shall not make refunds in any other circumstances. In particular, no refund will be made after the scheduled date or time of departure. Missed departures shall be treated as cancellations. We cannot be responsible for failure of public transport or traffic delays which may prevent you from taking the tour. We shall try to accommodate you on another day (subjest to availability and 50 per cent surcharge).

4. Notice of cancellation is demmed to be be received when it is acknowledge by us, either verbally or in writing.

E. Responsibilities of the passenger.

1. Passengers should aim to be at the pick up point for their tour at least 10 minutes prior to their scheduled departure time. We cannot guarantee that your seat will not be given to another passenger if you arrive later than the scheduled departure time and no liability will be accepted in such circumstances.

2. Passengers must allow plenty of time for their to return in time to connect with other form of transport. We do not accept responsibility for any delays caused by circumstances beyond our control.

3. Passengers are responsible for getting any luggage on or off the mini- coach. Passengers must also look after their luggage and personal effects at all times whilst at the pick up point, at the stops and on the mini - coach.

4. Stops are made during the tour for sightseeing and refreshment. You must return to the mini- coach punctually within the time allowed for those stops. Your mini - coach may have to leave without you if your return is overdue and we shall not be liable for the consequence.

F. Personal luggage and personal effects.

1. Passengers are permitted to carry in the mini - coach one small bag each.

2. Passengers are responsible for their luggage and personal effects at all times whilst at the pick up point, at the stops and in the mini - coach.

3. We will not be liable for loss or damage to luggage or its contents or personal effects resulting from carrying or leaving any luggage or personal effects on our mini - coaches.

G. Accident or Loss

1. We have no liability for loss, damage, delay, inconvenience, or direct or consequential loss, however caused, unless due to our employees negligence, in which case our liability is limited to a maximum of the refund of the tour cost.

2. We shall not be liable for any loss, consequential loss, inconvenience or delay arising out of the breakdown or failure of any vehicles or from circumstances beyond our control.

H. Personal Insurance.

1. Personal insurance is not included. Passengers are advised to arrange their own personal insurance cover.

I. Nuisances

1. In the interests of all passengers the following rules apply :-

a) Smoking - you are not permitted to smoke whilst on board our mini - coaches but all tours make frequent stops.

b) Alcoholic drinks - you are not allowed to take into our mini- coaches any alcoholic drinks for the purpose of consuming them, nor to drink such drinks on our mini - coaches or to remain on the vehicle when in the opinion of the driver you are under the influence of alcoholic drink.

c) Drug and Solvent Abuse - you are not permitted to board or remain on board our mini - coaches whilst under the influence of drugs and / or solvents.

2. Failure to comply with any of the above may result in you being required to leave the mini - coach in the interests of fellow passengers. Should this happen you will not be entitled to any refund or compensation and we shall be under no further obligation or liability to you.

J. Changes to tours and excursions.

1. Every care will be exercised in the arrangement of tours. However, we will not be liable for unexpected and unforeseen circumstances beyond our control.

2 Changes may be made to tours to respond to unexpected and unforeseen circumstances. Your driver has to exercise his/her discretion on the effects which these may have on the tour.

3. If we fail for what ever reason within our control to complete a tour we will provide suitable alternative transport but our liability shall be limited to the cost of providing transport to the agreed drop off points. We have no liability for any loss, damage, delay, inconvenience or direct or consequential loss.

4. Each tour operates subject to sufficient demand. We reserve the right to cancel or alter arrangements. In this event all monies paid will be refunded. In the event of insuficient numbers tours may have to operate in larger vehicles.

5. In the event that an advertised place of interest shall be closed every endeavour shall be made to substitute an alternative but the company reserves the right to cancel or alter arrangements.

6. The published pick up and drop off times are approximate only. We do not undertake that tours will start or return at the times specified in our brochures and leaflets. We have no liability for any loss, damage, delay, inconvenience or direct or consequential loss caused as a result of the late departure or return of a tour.

K. General Conditions

1. No servant or agent of ours can vary our conditions and any such purported variation shall be of no effect unless it has been signed by one of the Partners of Astral Travels.

2. We may at our discretion require any person to withdraw from any tour at any time if we deem their acts offensive or a nuisance to other passengers. Should this happen you will not be entitled to any refund or compensation and we shall be under no further obligation or liability to you.

3. Any complaint should, in the first instance be communicated the driver. Should the matter remain unresolved then passengers must report the matter to Astral Travels without delay with confirmation in writing not later than 7 days from the return of the tour.

L. Governing Law

1. These conditions shall be governed in all respects by English Law. Any passenger bringing an action against us submits to the jurisdiction of the English Courts.